Outlook 2013: Manually set up email

Note: These instructions are only applicable to Outlook 2013 on a PC. Click here for other versions of Outlook.

1. Open Outlook.
2. Click File.
3. Under Info, click Add Account.
   
4. Select Manual setup or additional server types, and then click Next.
   
5. Select POP or IMAP, and then click Next.
   
6. Complete the following fields:
   

   Field	Enter
   Your Name	What you want your display name to be for this account
   Email Address	Your full Workspace email address
   Account Type	Select either POP3 or IMAP, depending on your account. Not sure? Learn how to find out what account type you have.
   Incoming and Outgoing mail server	Enter the server addresses displayed in your Email Setup Center. Read more about the Email Setup Center.
   User Name	Your full Workspace email address
   Password	Your Workspace email account password
   Remember password	Select this option
   Require logon using Secure Password Authentication	Deselect this option

   
7. Click More Settings...
8. Go to the Outgoing Server tab, and then complete the following fields:
   

   Field	What to do...
   My outgoing server (SMTP) requires authentication	Select this option
   Use same settings as my incoming mail server	Select this option

   

Note: As a troubleshooting step, select Log on using. Then enter your User Name, and your Password. Use your full Workspace email address as your User Name.

9. Go to the Advanced tab, and complete the following fields:
   

   Field	What to do...
   Incoming server	Enter one of the incoming ports, listed in your Email Setup Center.
   This server requires an encrypted connection (SSL)	If the port is listed in black in your Email Setup Center, deselect this option. If it is listed in orange, select this option.
   Outgoing server (SMTP)	Enter one of the outgoing ports, listed in your Email Setup Center.
   Use the following type of encrypted connection	If the port is listed in black in your Email Setup Center, set this to None. If it is listed in orange, set this to SSL.
   Server Timeouts	This selection is up to you.
   Leave a copy of messages on the server	This option is up to you. If you have a POP account, and you will be using more than one way to access your email, you should select this. Leaving a copy on the server will use up your email storage limit, faster. Learn about the differences between POP and IMAP for more.

   
10. Click OK.
11. In the Add Account window underneath, click Next.
12. Click Finish.

Next steps

You now should be able to open Outlook and send and receive your Workspace email. If you are still having trouble, check out: Outlook 2010 and 2013: Troubleshooting Email

More info

• iPhone: Set up email
• Android: Set up email