Common Web Page Errors

401 — Authentication Required

This page requires a user name and password to access it. If you try to access it without it, you get a 401 — Authentication Required message.

403 — Forbidden

Forbidden errors display when somebody tries to access a directory, file, or script without appropriate permissions. For example, if a script is readable only to the user and others cannot access the file, they'll see a 403 error.

Invalid index files and empty directories can also cause 403 errors. For more information, see one of the following articles based on the type of hosting account you have: Web & Classic / cPanel / Plesk.

404 — Not Found

If visitors access URLs that don't exist, they receive 404 errors. The cause can be anything from invalid URLs, missing files, or redirects to URLs that no longer exist.

500 — Internal Server Error

This is a very general error that means there's a problem with the website displaying, but the details aren't readily available. Invalid .htaccess files, or invalid rules in them, commonly cause 500 errors with Linux® hosting accounts. With Windows®, it's most commonly invalid requests through a web.config file.

To find out what causes the issue:

• Linux — Review your Apache® error logs.
• Windows — Enable detailed errors in your web.config file using the following code:

  <configuration>
     <system.webServer>
        <httpErrors errorMode="Detailed"/>
     </system.webServer>
  </configuration>