Assisted Service Plan Details
The Assisted Service Plan was a service we offered customers as an add-on to their VPS or dedicated servers where we took over administrative functions of the server for the customer. However, we no longer offer the Assisted Service Plan to customers (though existing customers will not have any change to their services).
Assisted Service Plan Details
| Feature | How it works |
|---|---|
| Root Access | Assisted Service Plan customers do not have root access to their servers. |
| Control Panels | Assisted Service Plan servers are available only for servers using Parallels Plesk Panel. |
| Adding Assisted Service | We no longer offer this plan to customers. |
| Removing Service | Customers can remove the Assisted Service Plan from their server at any time by contacting customer support. |
| Monitoring | Monitoring of the system includes the server, network, and any services that reside on the server, including databases, Apache, and IIS. This is accomplished through ping monitors for server and network uptime, and HTTP monitors for website uptime. Security scanning occurs monthly. Each scan produces a report that is viewed by hosting support. A list of corrective actions, if necessary, is compiled and forwarded to you. Anti-virus scanning is also performed on Windows servers only. |
| Patching | Official operating system patches, updates, and bug fixes are applied each Wednesday, starting at 11:00PM MST. If the likelihood of exploitation is high, a patch is applied immediately.. |
| Administration | We offer Assisted Service Plan customers access to administrative services through our Expert Services (more info). |